Overview

At The Ninth House Press we pride ourselves on providing a high standard of manuscript services. We will offer refunds if we don’t live up to these standards. Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you’re not completely happy with the services you received

If for any reason you’re not 100% satisfied with the quality of editing, proofreading or formatting, just email us and we will rectify the issues. If after this, you’re still not happy, we will assign another professional to do the work all over again at no extra cost. If you are still not happy, you can apply for a refund and we will give you a 50% refund. (As the work has been carried out, we’re unable to do 100% refunds unless in extreme cases.)

Refunds

After the work has been re-evaluated, and then redone by a second team member, then if necessary you can request a refund by email.

Refunds will not be issued for grounds such as disagreement with the editor over what needs to change. Refunds will only be provided because the work was not completed to a high standard. The errors, or deviation from the author’s instructions, should be objectively clear. For example, “I purchased your Proofreading service, but there are X amount of typos remaining” is a ground for requesting a refund. But, “I don’t agree with my original developmental editor, nor the second editor who re-edited my manuscript, because they said I should cut scenes” or “I don’t agree with my Manuscript Assessment concluding it’s not ready to publish, because it’s obviously amazing and my nan says so” , will not be considered for refunds.

If the request is approved, then your 50% refund will be processed, and a credit will be applied to your original method of payment. We aim to process all refunds swiftly.

Late or missing refunds

If you haven’t received a refund yet, please wait a few working days or contact your bank. There is often some processing time before a refund appears, especially for international transactions. The process is even longer if the original payment was made using a credit card.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced services may be refunded. Services purchased during sales cannot be refunded.

Refunds for Publishing

We cannot offer refunds for publishing if your book has been successfully published. Not selling as many copies as the author would wish is understandably disappointing, but The Ninth House Press, like all reputable publishers, does not make any promises or guarantees that the book will sell.